Community Client Support

A bit about the role:

To provide support on a one-to-one basis to a resident who lives in our projects.  The support needed will most likely be in the form of introducing new residents to the area they are living in,  attending initial appointments and meetings such as the GP or Mental Health.

We would also like you to work actively with the resident to become part of their local community by finding groups they may be interested in attending and supporting them with this activity.

What goes on here?

Our projects provide move on accommodation for those people who have struggled with homelessness.  Within move on residents are at the last stage of their journey back into community and are actively working with support to find permanent accommodation.

What will I be doing?

  • To facilitate and plan the sessions, liaising with the team at Littlehampton Community
  • To build a relationship based on trust and companionship
  • To maintain boundaries between yourself and the client
  • Participate in monthly supervisions with appointed staff member
  • To respond to feedback about own delivery of the volunteering role

What Training will I receive?

Turning Tides offers volunteers training so your time volunteering is the best it can be, is as safe as possible, and of course adds value to your experience and to Turning Tides.

Every volunteer regardless of role will have their initial induction. The induction will cover Professional Boundaries, Safeguarding, and Equality and Diversity and you will be issued with a volunteer handbook and code of conduct.  You will also have a site-specific health and safety site specific induction.  There will be a chance for you to ask any questions.

This role has specific online training that you need to commit to complete. The training is up to 4 hours.

Commitment and Timeframe

One morning/afternoon per week. Ideally a minimum 6 months commitment, due to training required for this role.

It is Turning Tides’ hope and expectation that as a volunteer you will:

  • Be inclusive and welcoming
  • Communicate with staff on duty
  • Be flexible to the needs of the staff member on duty
  • Abide by the Confidentiality, Professional Boundaries and Health and Safety Policies at all times

Sign Up Process

All of Turning Tides’ roles require applications forms completed and two character references. These references do not need to be employment references, however, we cannot accept references from family members.

More Information

If you have any further queries please contact Rosie on: 07593 553593 or

Apply now Contact us

Community Client Support


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East Grinstead
Burgess Hill

Days / Hours:

One morning/afternoon per week

Download documents:

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    Support us to make a difference​

    Millions of people in England are only one pay cheque away from being homeless.

    Turning Tides have provided support to thousands of local men and women in West Sussex for almost 30 years.

    We provide a warm, safe space to listen to anyone who comes to us for help. Our support services empower people to find the strength and belief in themselves to create a brighter future.

    Together we can make a difference and end homelessness where you live.