Counsellor (Student or Qualified)

At Turning Tides we know that anyone’s life can spiral into homelessness. We bring together compassionate individuals and organisations to transform the lives of people in our local community and change perceptions of homelessness.

We provide a warm safe space to listen to anyone who comes to us for help. Local people experiencing homelessness are supported and empowered to become confident and find the strength and belief in themselves to create a brighter future.

Together we can make a difference and end homelessness where you live.

About the Counselling Service

The Counselling Service has existed for almost a decade and continues to grow. Our mission is to provide our clients with a long-term offer to help them to process and make sense of the various reasons behind their homelessness and/or substance use, and to help them to find ways to address whatever brought them to us in the first place, as well as allowing them a place to process their time and experiences of homelessness.

By doing so, we seek to generate lasting, sustainable and positive outcomes that help prevent people from re-entering homelessness, and we want to help them to deal with their past in order to create a better future for them. That’s why we offer each client up to two years of free in-house, face to face counselling whenever they feel they are ready.

You’ll be joining a small but vibrant, committed team of student and qualified counsellors and you’ll be doing amazing work to help some of the most vulnerable people in the area. The Counselling Service relies on the generosity and goodwill of volunteers and we are extremely grateful for the support shown to our clients by our team of counsellors.

A bit about the role

Our counsellors offer clients a listening ear, a non-judgemental attitude and kindness along with counselling skills and theory, within a safe, ethical and boundaried relationship.

To join the Counselling Service, you will need to be either

  • A qualified therapeutic counsellor (CPCAB Level 4 or higher); or
  • A student in your final/placement year at a recognised place of learning on a course which leads to entry level qualification as a therapeutic counsellor (CPCAB Level 4 or above)

You will need to be registered with a recognised professional body such as BACP, NCPS or UKCP as either an individual, student or registered member.

We welcome counsellors from all modalities.

We ask all counsellors, whether qualified or students, to work to the following role description which ensures consistency, ethical working and effective, safe counselling for all our clients:

  • Provide up to two years of therapeutic counselling per client to a case load of up to three clients at a time, on a voluntary basis, face to face at one of our main hubs in Worthing
  • Comply with ethical and professional policies and frameworks including safeguarding, BACP Ethical Framework, lone working, GDPR and professional boundaries
  • Maintain accurate, up to date records of counselling offered and attended, and supply to the coordinator as required on a regular basis
  • Maintain ongoing communication with the coordinator to ensure safe working and a professional, communicative relationship
  • Attend training and continued professional development as needed/appropriate to maintain quality and effectiveness of counselling work

It is Turning Tides’ hope and expectation that as a volunteer you will:

  • Have good interpersonal skills which include an approachable manner
  • Have good listening skills
  • Be flexible and adaptable
  • Be patient
  • Be consistent, reliable, trustworthy and honest
  • Be able to maintain boundaries within a counselling relationship.
  • Have a non-judgemental attitude
  • Have empathy
  • Have an ability to deal with stressful and difficult situations in a calm manner
  • Have willingness to help raise self-esteem and confidence through a positive relationship
  • Have a willingness to participate in initial and ongoing training sessions
  • Have the required level of counselling training, proficiency and skills to support homeless clients therapeutically
  • Abide by the Confidentiality, Professional Boundaries and Health and Safety Policies at all times

What Training will I receive?

Turning Tides offers volunteers training so your time volunteering is the best it can be, is as safe as possible, and of course adds value to your experience and to Turning Tides.

Every volunteer regardless of role will have their initial induction.  During this induction you will be given a copy of the volunteering handbook and code of conduct and go through this with one of the team. The induction will cover Professional Boundaries, Safeguarding, Health and Safety and Equality and Diversity and be a chance for you to find out more about Turning Tides and ask any questions.  You will also have an additional induction with the Counselling Coordinator.

Each role has specific online training that you need to commit to complete.  Dependant on role this can be between 30 mins to 1 hr.  This will be discussed further at your induction.

Commitment and Timeframe

Due to the nature of this role and our offer to clients, a commitment for a minimum of two years is preferred. We offer all clients up to two years of sessions and it is important to be able to offer them consistency and reliability.

Sign Up Process

All Turning Tides’ roles require two character references. These references do not need to be employment references; however, we cannot accept references from family members.

More Information

If you have any further queries please contact Isobel on 07749491285 or email



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Counsellor (Student or Qualified)


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    Support us to make a difference​

    Millions of people in England are only one pay cheque away from being homeless.

    Turning Tides have provided support to thousands of local men and women in West Sussex for almost 30 years.

    We provide a warm, safe space to listen to anyone who comes to us for help. Our support services empower people to find the strength and belief in themselves to create a brighter future.

    Together we can make a difference and end homelessness where you live.