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Turning Tides are now facilitating and developing training days to bring people together from across organisations, community groups and local services to develop knowledge and skill in a variety of different topics.

Working with a range of highly skilled trainers, facilitators and coaches our training programme supports our ambitions and challenges thinking, to enable positive change and give you the skills to tackle current issues.

The courses are held several times throughout the year. If you are interested in understanding more about the current courses or would like to book a place, please contact


This courses introduces the key concepts of Psychologically Informed Environments and Trauma informed care. A psychologically informed environment is one which takes into account “the thinking, emotions, personalities and past experiences of its participants in the way that it operates”. Through the introduction of psychological frameworks to give attendees the knowledge to understand their clients on a deeper level and how they can approach their relationship with vulnerable and challenging clients and impact them more positively. The course also includes elements of peer-to-peer support and the importance of reflective practice in the improvement of services.


Motivational Interviewing aims to guide clients in the process of changing many types of unhealthy behaviours. This experiential training introduces MI techniques such as person-centred counselling skills, open-ended questions, reflective listening, affirmations and summarising. In MI these skills are used in a directive way aimed at encouraging clients to explore their ambivalence and consider change.


This day is split in two looking at how we sustain professional boundaries and how we work fairly to support equality, diversity and inclusion. This interactive course creates the space for you to understand professional boundaries in more depth. Giving you the tools to assess your own ability to maintain boundaries and to develop professional and healthy relationships with the vulnerable people you support. In the afternoon you will have the opportunity to explore your connection with inclusion and will be delivered from the perspective of supporting individuals with complex needs. Putting legislation into practice enabling us to deliver inclusive services.


By the end of this training day you will be equipped with the skills, knowledge and techniques required to effectively handle difficult and aggressive behaviour and avoid these escalating into a potentially violent situation. We are faced with difficult situations every day but dealing with conflict and understanding the potential reasons why other people’s behaviour can become aggressive, will help us in how we manage our reactions and keep ourselves calm. During this interactive day, you will be given the opportunity to learn how to manage these situations professionally with a range of effective and creative techniques.


This training day will give you the skills to deal with bleeding, choking, CPR and the recovery position. It is an interactive day, which discusses and demonstrates specific skills that relates to homelessness and drug use. You will be given the opportunity to work through relevant scenarios, addressing how we talk to someone who is unresponsive due to too much alcohol, or a drug overdose, hypothermia or bleeding because of fighting or sleeping in an unsafe area. The course also includes practical exercises on to complete CPR and place someone in the recovery position.


The Introduction to Universal Credit and Benefits course covers the benefits system fully, including a comprehensive guide to Universal Credit as it starts to expand to all claimant groups from January 2019. You will gain an understanding of the different types of benefits and how they interrelate. You will increase your confidence when dealing with the main features of Universal Credit and its implications for your clients. Internet tools will be explored, helping you to calculate what someone needs to live on, how to achieve it, maintain and improve. You will gain an appreciation of the nature of current and proposed reforms and how their worst effects can be mitigated.


The Universal Credit Update course provides an opportunity to update your knowledge on the changes being applied to the benefits system. This course will cover the latest information, providing you with all the new benefit and LHA rates for the 19-20 tax year, an update on the 2 child limit and significant changes in February 19. Outcomes and implications of relevant judicial reviews will be explored and guides to local advice resources, including the funding of Citizens Advice to supply Universal Credit Support.