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Homelessness Outreach Supporter

Turning Tides are a community led homelessness organisation that puts clients and local people at the heart of our mission to end homelessness.


Opportunities in Horsham & Mid-Sussex.


Monday to Friday 8am-4pm – One or two days commitment or a few hours per day

Project Background:       

Turning Tides’ Outreach Team spend their time in the local community with the aim to approach rough sleepers and individuals who may need our help or are insecurely housed, and build a rapport with them, informing them of how we can support them to access services that may be able to support and provide an accommodation offer.

Role Purpose:

To support our Outreach Team in their roles.

Main duties:

The Homelessness Outreach Supporter will support our Outreach Team in providing support and building rapport with rough sleepers and those who may be vulnerably housed in and around the specified area (e.g. Horsham, Mid-Sussex).

This position offers training and experience to the volunteer in working with those who may be street homeless and how we can support them to access services that may be able to support and provide an accommodation offer.

Our Outreach Team are highly experienced workers who are trained to work with clients with severe and enduring complex needs. You will shadow and support the Outreach Team and never be expected to lone work as part of this role.

It is Turning Tides’ hope and expectation that volunteers will:

  • be inclusive and welcoming.
  • communicate with staff on duty.
  • be flexible to the needs of the staff member on duty.
  • abide by the Confidentiality, Professional Boundaries and Health and Safety Policies at all times.


We are looking for individuals who can commit to a few hours up to one or two days per week, and would be willing to work flexible hours based on the needs of those who are rough sleeping. This may be starting at 8am or working later in the day to support the Outreach Team to go out and support those who may be rough sleeping.

Support offered:

Our Outreach Team will supervise and support volunteers at all times.

Volunteers will also have access to training to support this role. 


Please note this role will require two character references. This role may also require a DBS check.

Professional boundary and confidentiality training will be covered during the induction meeting.

For more information please contact our Volunteer Team on 01903 680743 or email volunteering@turning-tides.org.uk