Delivery and Returns

 

Delivery

All Hercule merchandise will be sent second class only within the United Kingdom. At this stage no international shipping is being offered, but this will be reviewed in 2021.

If you purchase three or more items, your order will be posted as signed for second class mail. You will be required to sign for the item upon receiving the package from Royal Mail.

Items are not guaranteed to arrive before Christmas and are subject to Royal Mail’s postal system. Any purchase made now will not arrive before Christmas. Orders will be processed in the new year and be posted out by mid January. 

Please note that when you submit your order you are accepting the following:

  • Your order will be sent to one address as we are unable to send items to multiple addresses.
  • Your order may not arrive before Christmas.
  • All items will be mailed second class.
  • The images are as they appear on the shop ie there is no personalisation at this stage.

Returns

  • Goods cannot be returned unless received items are defective.
  • Once an order has been submitted it cannot be revoked.
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Frequently Asked Questions

How many items can I buy?

As this is the first time we are selling Hercule merchandise we naturally purchased a careful amount of stock. We have now sold out of our initial calendar supplies so we are taking preorders for next year. Once our stock arrives in January we will send these out to buyers as soon as possible.

To ensure everyone has a chance to purchase items we have capped the amount you can purchase at this time.

One person can only checkout with 6 items. For example, that could be 6 calendars or 3 tea towels and 3 calendars. Regardless of the item, every shopper will only be able to purchase 6 items at this time.

If you receive the message below when you checkout you have exceeded the number of items as stated above. Removing items from your basket (ie reducing to 6 items or below) and then checking out will remove the error message and you will be able to proceed with your purchase.

How can I pay for items?

All major credit cards are accepted on our website. If you don't have an express checkout such as PayPal you can still proceed. Complete your contact information on the payment gateway and click to continue to shipping, after that step you will be invited to add your card details.

There are three steps to the checkout process: Information >> Shipping >> Payment >> Review

You should receive an email confirming the order has been placed, if you don't receive this please check your junk folder. You will not receive a further email from us unless you have indicated you are happy to be contacted by us. 

Why are you taking preorders?

We know everyone is so keen to buy Hercule's merchandise for Christmas presents so we started with preorders prior to the stock arriving. We have been delighted by the enthusiasm for the calendars and we have now sold out of our Christmas supplies. If you place an order from now onwards you will not receive it until early next year.

We thank you for your patience.

Why are items being sent out second class only?

To keep the costs as low as possible to our charity we are only sending items second class. We are managing the ordering and supply process with a wonderful group of volunteers but Christmas is a busy time for us and them so we ask for your patience.

When I checkout it says there is a shipping issue - why is that?

You can only checkout 6 items, regardless of what they may be ie 6 calendars or 3 tea towels and 3 calendars. If you have placed more than 6 items in your basket you will receive the message below upon checkout. 

In order to proceed you will be required to reduce the items in your basket to below 6, you will then be able to proceed with your purchase. 

When will my goods arrive?

We are really sorry but due to delays experienced at the printing house and further government restrictions imposed after Christmas we are regrettably unable to fulfil orders as promptly as we had hoped. For those customers who have yet to receive their calendar/s please be assured that we are attempting to have all calendars posted out before the end of January. Likewise, tea towel orders placed in December and January will be posted to customers before the end of January.

We are truly sorry that you are having to wait longer for your order to be delivered. Thank you for your understanding and patience.

Why is there no international shipping?

Sadly, the international shipping dates to receive goods before Christmas are too soon for us to be able to deliver. Therefore at this time we have decided to only offer UK mailings. We realise that Hercule has many supporters around the globe and we hope very much to be able to offer international shipping in the New Year.

We thank you for your patience and understanding in this matter.

Will there be more Hercule merchandise next year?

We certainly hope so! We will monitor purchases throughout the next month and certainly if we think there is a demand for additional or new merchandise we will happily place this on our shop. 

Is all the money going to charity?

Phil (aka Hercule) has been exceedingly supportive and generously allowed us to make merchandise with his wonderful drawings. Phil would like the proceeds of the sales to go to our charity and is not receiving any money from the sales. We cannot thank Phil enough for his generosity and his passion towards supporting our mission to end local homelessness.

The charity has incurred costs to purchase the items, so after those costs and postage are deducted the remaining proceeds go directly to the charity.

Other Ways To make a difference

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I never thought I would be homeless

If someone told me on my 60th birthday that I’d be homeless the following year, I’d have thought them ridiculous!

For 33 years I worked in care, mainly for elderly people with dementia, in nursing homes and post psychiatric wards. I think I’ve had what most people would consider to be a ‘normal’ life.

But then life took a cruel twist.​

Client Yvonne

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