Delivery and Returns

 

Delivery

All Hercule merchandise will be sent second class only within the United Kingdom. 

If you purchase three or more items, your order will be posted as signed for second class mail. You will be required to sign for the item upon receiving the package from Royal Mail.

Please note that when you submit your order you are accepting the following:

  • Your order will be sent to one address as we are unable to send items to multiple addresses.
  • All items will be mailed second class.
  • The images are as they appear on the shop. 

Returns

  • Goods cannot be returned unless received items are defective.
  • Once an order has been submitted it cannot be revoked.
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Frequently Asked Questions

How many items can I buy?

To ensure everyone has a chance to purchase items we have capped the amount you can purchase at this time.

One person can only checkout with 6 items. 

If you receive the message below when you checkout you have exceeded the number of items as stated above. Removing items from your basket (ie reducing to 6 items or below) and then checking out will remove the error message and you will be able to proceed with your purchase.

How can I pay for items?

All major credit cards are accepted on our website. If you don't have an express checkout such as PayPal you can still proceed. Complete your contact information on the payment gateway and click to continue to shipping, after that step you will be invited to add your card details.

There are three steps to the checkout process: Information >> Shipping >> Payment >> Review

You should receive an email confirming the order has been placed, if you don't receive this please check your junk folder. You will not receive a further email from us unless you have indicated you are happy to be contacted by us. 

Why are items being sent out second class only?

To keep the costs as low as possible to our charity we are only sending items second class. We are managing the ordering and supply process with a wonderful group of volunteers but Christmas is a busy time for us and them so we ask for your patience.

When I checkout it says there is a shipping issue - why is that?

You can only checkout 6 items, regardless of what they may be ie 6 calendars or 3 tea towels and 3 calendars. If you have placed more than 6 items in your basket you will receive the message below upon checkout. 

In order to proceed you will be required to reduce the items in your basket to below 6, you will then be able to proceed with your purchase. 

When will my goods arrive?

You should receive your Hercule items within two weeks of purchasing the order on our website. 

If, after two weeks from ordering your item/s, you have yet to receive them please email us, providing your full name and address and we can look into it for you.

Will there be more Hercule merchandise?

If we develop new merchandise, we will place a notice on our Facebook page letting all our supporters know. Hercule will also place a notice on his page too.

Is all the money going to charity?

Phil (aka Hercule) has been exceedingly supportive and generously allowed us to make merchandise with his wonderful drawings. Phil would like the proceeds of the sales to go to our charity and is not receiving any money from the sales. We cannot thank Phil enough for his generosity and his passion towards supporting our mission to end local homelessness.

The charity has incurred costs to purchase the items, so after those costs and postage are deducted the remaining proceeds go directly to the charity.

Other Ways To make a difference

Gift in Will
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I never thought I would be homeless

If someone told me on my 60th birthday that I’d be homeless the following year, I’d have thought them ridiculous!

For 33 years I worked in care, mainly for elderly people with dementia, in nursing homes and post psychiatric wards. I think I’ve had what most people would consider to be a ‘normal’ life.

But then life took a cruel twist.​

Client Yvonne

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